What is Qure?

With Qure, patients can book affordable face-to-face appointments with a highly-experienced medical practitioner. Appointments can be held at your home or work, you can choose.

What conditions does Qure treat?

Qure treats minor ailments. Please read more here. For chronic disease monitoring please see your GP. For accidents and emergencies, please see your GP or local A&E department. 

Where will the visit take place?

A practitioner can visit you at either your home or place of work. We recommend  that the appointment takes place in a private area where you feel comfortable.

Who are the Qure practitioners?

Qure practitioners are made up of local GPs, GP registrars, Hospital Doctors and Advanced Nurse Practitioners. All of our practitioners have at least three years’ experience post-registration.

How do I access the service?

You can download the app free from the Apple and Android App Stores. The app is available for iOS 8.0 or later, compatible with iPhone, iPad and iPod Touch, and Android 4.0 or later.

When and where is Qure available?

Qure appointments are available 24 hours a day, 7 days a week. Currently we are operating in Zone 1 and all SW postcodes, but will soon be expanding to Greater London and nationwide.  We aim to have a practitioner to your door within 2 hours.

What happens if a practitioner takes more than 2 hours to get to me?

We make every effort to ensure a practitioner will arrive at your door within the 2 hour window. However, there are rare circumstances outside our control where demand exceeds practitioner supply, and therefore the waiting time may exceed the 2 hour limit.

How long is a standard appointment?

Appointments are 20 minutes long and you can have multiple ailments seen to, to make the most of  your time with the practitioner. If you need a longer appointment, extra time is also available, just speak to your practitioner.

How much does an appointment cost?

Prices vary depending on the time of day and whether it is a weekday, weekend or public holiday. For weekday appointments between 8am and 8pm a 20 minute appointment costs £70. On weekends, and between 8pm and 8am on weekdays, a 20 minute appointment costs £90. On bank holidays a 20 minute appointment costs £150. Extra time will incur additional fees, with 5 minute increments charged on a pro rata basis.

How quickly can I get an appointment?

Appointments are available on demand and the practitioner can be with you as soon as 30 minutes after booking on the app. Qure practitioners will notify you when they are on their way so you know when to expect them.  You will soon be able to book a pre-scheduled appointment up to 48 hours in advance.

Can I get an appointment if it’s an emergency?

If you require emergency treatment, please call 999 or attend your local Accident and Emergency department. We do not treat emergency conditions. 

What will happen if the practitioner I call via the app decides I need to go to A&E?

After you have been assessed in person by one of our practitioners, if they decide that you need to go to A&E you will be directed in the appropriate fashion. If they speak to you on the telephone first and direct you to A&E before seeing you, you will be refunded.

After the appointment, where are my notes stored?

Your notes will be stored on our encrypted servers, using industry-leading security protocols. We will also send a copy of your appointment notes by email, so you can share them with your regular GP.

Can practitioners supply medication during the appointment?

Qure practitioners cannot currently give medication during an appointment, but they can prescribe medications once you have been assessed.  You can take the prescription to your local pharmacy or have it delivered to your door.

Can practitioners prescribe medications?

Yes, however, we do not prescribe controlled drugs, this includes sleeping pills, benzodiazepines and some opiate based painkillers.  You will be given a paper prescription and you can take the prescription to your local pharmacy.  We can also arrange for you to have your prescription delivered to your door.

Can I get medication delivered via the service?

Yes - this will incur an additional cost of approximately £20-30. The service will take between 1 and 4 hours to be delivered during the day. 

Does Qure accept insurance?

Qure practitioners cannot currently accept co-payment from private health insurance plans, but we plan to add this service in due course.

I am on benefits, are appointments and prescriptions free of charge?

Qure provides cost-effective private appointments for when you really need them. Qure provides private prescriptions.  In some cases, this can work out cheaper than a NHS prescription though not always.

Can my practitioner refer me to a specialist in the NHS or privately after they’ve seen me?

Yes, once you have been assessed your Qure practitioner can organise a referral to either the NHS or a private care provider.  If you would like your GP to be involved in ongoing care following the referral, please let your Qure practitioner have your GP details.  This will ensure that your GP knows have been referred and that after your appointment with the specialist, the GP will receive a letter about their findings.  If you do not want your GP to know you are being referred, we will direct the specialist to liaise with you directly.  Qure do not provide ongoing care following the referral, therefore we strongly advise that you have a GP in place following your referral.  A referral letter is charged at an additional £25.  

What happens after a referral?

Once you have been seen by a specialist, any ongoing care required will occur between your specialist and you, and your GP if you so wish.  Qure do not currently provide integrated ongoing care following the referral.

Does Qure issue sick/fit to work notes?

Qure practitioners can issue sick/fit to work notes if deemed necessary at a small fee.

How do I pay for the appointment?

Payment is made seamlessly by credit card, debit card or Apple Pay through the Qure app. You will receive a receipt via email for your reference.

What happens if I need to cancel my appointment?

If you cancel the appointment within 10 minutes of booking, then you will not be charged. If you cancel more than 10 minutes after booking, you will be charged 50% of the appointment fee.


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